Frequently Asked Questions
Everything you need to know about our premium jewelry and shipping.
How do I ensure the authenticity of my purchase?
Every piece of jewelry from Bangalore Refinery comes with a certificate of authenticity and is hallmarked by BIS to ensure the highest standards of gold and silver purity.
What is your shipping policy for high-value items?
We offer insured shipping on all orders. Your package is fully covered until it reaches your doorstep, and a signature is required upon delivery for added security.
Can I return or exchange my jewelry?
Yes, we offer a 14-day return policy for unworn items in their original packaging. Please note that customized or engraved pieces are not eligible for return.
Do you offer customization services?
Absolutely. We specialize in bespoke designs. You can contact our design team to create a unique piece tailored to your specific preferences and measurements.
How should I care for my jewelry to maintain its shine?
We recommend cleaning your jewelry with a soft cloth and avoiding contact with harsh chemicals, perfumes, or water. Store each piece separately in its original box to prevent scratches.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer secure EMI options for high-value purchases.